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Shipping & Returns
Shipping and Returns Policy
We value your satisfaction and aim to make your shopping experience with us as smooth and hassle-free as possible. Below are our shipping and returns policies:
US Shipping
- Prompt Shipping: We process and ship your orders promptly. Shipping times may vary based on location and order specifics. This si typically 1-3 days.
- Order Tracking: After shipping, you'll receive a tracking number by email to monitor your order's progress and estimated delivery time.
- Free shipping only only CONUS orders over $100 before tax and shipping not including bicycles.
Worldwide Shipment with Friendly Rates!
We're thrilled to offer worldwide shipping to over 45 countries! We ship directly from our Seattle, WA USA location.
International Shipping:
- Packages under 4 lbs and under $400 qualify for discounted international shipping - a great way to save!
- Orders exceeding $400 in value should be placed separately for easier VAT processing.We calculate international shipping costs based on your order's weight.
- Orders are shipped via economy service unless otherwise requested at checkout. Delivery typically takes around 2 weeks.
- Faster shipping options are available - simply choose your preferred option during checkout and let us know in the order comments.
- Depending on your country, you may be responsible for import taxes. You will not be charged US tax on overseas orders.
Shipping Exclusions:
Currently, we are unable to ship chemicals (oils, grease, and degreasers) and complete bikes internationally. We apologize for any inconvenience this may cause.
Order Confirmation:
Once you place your order, you'll receive an automatic confirmation email. Please check your junk mail folder if you don't see it within a few minutes. If you still haven't received it, please double-check your registered email address or contact us directly.
Order Changes & Additions:
Please contact us immediately if you need to change your order. We process and ship orders quickly, typically within 1-2 days of receipt. Changes may not be possible after this timeframe.
We're here to help!
If you have any questions about shipping, please don't hesitate to contact us. We're happy to assist you in any way we can.
Returns
- 30-Day Return Window: All non-sale Items can be returned within 30 days of shipping, provided they are in the same condition as sold.
- Late Returns: Returns requested after the 30-day window are evaluated on a case-by-case basis, at our discretion.
- Faulty Items: We bear full responsibility for returns due to our error or manufacturing defects. In such cases, no restocking or other fees apply, and we will offer a full refund or replacement.
- Restocking Fee: If you're returning an item because it's no longer needed, a restocking fee equivalent to the shipping and card processing fees will be applied.
- Warranty Assistance: We assist with warranty claims for items within their warranty period. Often times, it is best to contact the company directly with any issues. Contact us for additional support.
Return Responsibility and International Orders
- Unless otherwise discussed, customer is responsible for all shipping costs and are encouraged to insure your package, and declare value. All items being returned must be in new condition, never assembled, installed, or used, and in the original box with all manufacturer packaging.
- International Returns: The same rules apply to international orders. Customers outside the United States are responsible for return shipping costs.
Initiating a Return
- Return Form: For returns, please fill out the return form below.
- Contact Us: Alternatively, you can reach out using the contact information provided in the footer of our website.
Additional Information
- Refund Process: Refunds are issued to the original payment method. Please allow a 7 days for the refund to appear in your account.
- Customer Support: For any inquiries or assistance, contact our customer support team.
We Value Your Feedback
Your feedback helps us improve. If you have suggestions for enhancing our shipping and returns process, please share them with us.